Cheap Auto Transport Reviews

Auto Tranpsort Review 1

I consider myself a pretty lucky guy. I have never had major problems with a company's service (knock on wood). A while back though I did have some issues with another automobile mover. I have written an epinion about them also.

AAAdvantage
Last time a moved my car I had my first bad experience. A bad experience that made me even write a bad opinion on ePinions.Com. But I have found hope and my luck continued with my two most recent moves.

Express Auto Transport
Everywhere that AAAdvantage failed Express passed. They have actual people answering the phones! I didn't have to push any buttons or wait on hold while someone decided they would get to me in 15 to 20 minutes. Basically they did a good job with their customer service.

I don't ask a lot when it comes to moving my car. I'm a pretty flexible guy. Express has never had any issues surpassing my expectations. They showed up when I expected to, and the car was in the same condition that it left in.

The Summary
Express Auto Transport is a company I will work with again. They are also a company that without hesitation I will recommend to friends or family.

Good Luck!

Auto Tranport Review 2

Like the previous reviewer, I chose Express Auto Transporter because of the great epinion reviews they've had. I am not sure what went wrong but the service I received is nothing close to the exceptional reviews described here. Express Auto transporter was certainly not the cheapest auto transporter but I thought it would be worth it since it's reliable. I've found the service to be sloppy, unprofessional, and unreliable, The company does not follow up on your order and does not call you to inform you when your car will be picked up until last minute. The driver is unprofessional. After calling me 10 times at 7:30am for directions, he still got lost and I had to drive my car to meet him somewhere and take a cab back. So much for door to door service (at least he paid for the cab fare). My car is estimated to be at the destination by now but it's still "in transport" after 13 days for a cross country move. I had to call Express Auto several times about my car's transport status and all they said is that "they left a message for the driver." How unprofessional and unreliable! Eventually, I found an invoice for my car given to me by the actual carrier and had to contact them many times myself to figure out what is wrong with my car. It turns out that Express Auto is just a transport broker and they use various auto transporters to perform the service and have no way to track your way timely for you.

It took them 19 days to transport my car from SF to Washington DC due to poor planning. That is beyond their 10-14 days window. In my opinion, they do not provide "express" service as they claim and Express Auto does not take responsibility for tracking their transport. I certainly didn't have a piece of mind for the last few days because no one can tell me what's going on with my car.

Bottom line: don't overpay for this unprofessional service! It's fine to pay for quality, trustworthy service
which Express Auto is not.